A colleague asked me if I know anything about silos. It is an
innocent question, but it did slightly throw me. We talk a great
deal about silos in our organisation and the query made me wonder
if I was missing anything. Then yesterday I explained the concept
to a new colleague, which helped put my thoughts in order.
Most people know what a silo is - it is a large cylindrical
structure used most often to store grain. However, in my world it
takes on a new meaning (but keep that first image in your
head).
Silos refer to the structures within organisations which we
create to differentiate and simplify tasks, jobs, work and
understanding. They are found in 99.9 per cent of organisations
and, from what I can tell, seem very natural.
Silos are natural because they are the combined result of
regular actions and our need to create boundaries and
compartmentalise. Children need rules while adults need tasks and
lists. We make sense of our world by naming things and giving them
a role or function.
So is there an issue with silos? They provide a necessary
function. They give us structure where we previously had none. They
provide order, security, and a framework for understanding. These
are all things we need.
The problem is that we are also creatures of habit. As a result
we expect these silos to stay the same. We let them entrench
themselves and as they often grow stronger with time, they reach a
point where they are incredibly difficult to change. What is more,
people do not want them to change or be any different.
When they become so entrenched, you begin to have real problems
- systems are allowed to become antiquated and inefficient. It is
like wading through treacle to do anything new or innovative.
Leaders need to see, understand and recognise where and how
silos are useful. In the early stages silos help people find
purpose, meaning and structure. They create boundaries and
divisions that prevent people from doubling up on effort. If a silo
remains flexible, then it may serve a purpose for a very long time.
But crucially, leaders also need to be able to realise when a silo
becomes rigid and is a barrier to stop positive change taking
place. Then a silo needs to be broken down or changed.
I have to admit I do not have a degree in silo thinking, but I
have done a fair share of changing them, trying to connect them and
yes, even trying to build them to see where they are
useful. What do you think about silos? Have you had any
experience with a silo which has prevented growth? Have you ever
had to change a silo? Do you have any systems within your
organisation to help you realise when a silo needs to be
overhauled?
Written by Ethan Ohs, Frontrunner Director